Daikin 1.5 Ton 3 Star Inverter Split AC (Copper, PM 2.5 Filter, Triple Display, Dew Clean Technology, Coanda Airflow, 2024 Model, MTKL50U, White)

Bought it for my Kerala home and thought Daikin is a know brand and I would like it. But, I was wrong. From day 1, the cooling of the AC is abominable. It starts slowly and reaches at around 90-97% compressor capacity and after a little time starts reducing its capacity and stays at 45-55% then after. Reported the issue to the company and they sent technician from some Giant Air System and they say that ambient temperature is high and that’s why it’s like that. I wonder that if 34 degrees ambient temperature is high for this AC, what would happen to people who buy it for Delhi or places like that? It’s been more than 25 days since I’ve registered the complaint and have called Giant Air Systems multiple times but till date they have not attended it.
My suggestion would is people, don’t buy this brand. Their service is poor and you will regret your decision like I am right now.

Update 14/03/24 – The guy (I think he is some senior tech guy from service team) visited on 13/02/24 and checked the system with gas pressure monitor and found nothing wrong with the gas pressure. It was around 140 when operating and he told me that it’s fine. Then apparently he flushed the gas a little bit and told me that sometimes it’s needed to do so to let the trapped air release from the system and it can help. He did check rest of the operations. He explained a lot of things and some key takeaways are-
1. The display room temperature is always adjusted 2-3 degrees higher than the actual room temperature so that the machine could keep on working on keeping the room temperature to a comfortable levels when people open the doors or windows of that room for something.
2. He taught me how without any equipment one can test and find that the AC gas pressure and other functions are ok. The method is – just go to the outdoor unit and check the pipe temperature of both in and out pipes and if they are somewhat similar in temperature, that means the rotation of the gas is perfect and there is no need to worry. On the other hand if there is a big variation in temperature of in and out pipes, one should ask the technician to come and check.
3. Even if we set 18 degree as the required temperature for the room, it will never really reach that level in practical conditions. So, we must be ok with that as well and I think that’s fair enough.
4. He asked me to keep the AC at 24 degrees preferably and that would give you the most comfortable room condition and I agree with him.
5. These are smart ACs and they are designed to operate with minimal power consumption and hence you may find the load on compressor varying at times.

He said sometimes the trapped air in the system can cause a bit issue with cooling but I am not sure how and if that air can be removed from the system when it is already mixed with the gas in compressor.

First day of use after flushing it was better compared to previous days. The system didn’t drop performance and did some work to cool the room. At 24 degrees, it felt cool enough and I think it’s improved.
Will share more after a few days of checking it. Increasing the rating from 1 star to 3 star for the well behaved technician from Giant air systems ( actually every technician who visited from Giant was well behaved and gentleman, it’s just my frustration with the delay in their response which got be cribbing about them 😉 ha ha haa…)

Definitely a good product, It would be good if they would have provided a free installation,
I bought two AC, one.with my account and the other with my wife’s, the additional charges for installation , a 4 meter copper pipe and some cables they have charged 13000 which is much higher than anything, if the daikon would take care of charges of installation, it would be better otherwise they will loose the brand value and trust of customers.

Excellent AC. Very good cooling. No noise.I have been using this since last 4/5 months.Very good performance .Go for it

I purchased this Daikin AC recently, and I must say the overall experience has been great so far. From the day it was delivered, I received a call from the technician for installation. The team visited the same day to inspect the site, and the AC was installed the very next day — extremely quick and efficient service!

The technicians were polite and professional. They even helped me install a stabilizer that I had purchased separately and didn’t charge anything extra for that — a really nice gesture that I truly appreciate.

As for the AC’s performance, the temperature in my city dropped soon after I purchased it, so I haven’t yet been able to test it under very high temperatures. However, at the current moderate weather, it’s working perfectly fine — quiet, cooling efficiently, and no issues so far.

I’ll be able to share a better idea about its performance in extreme summer conditions next year, but based on my current experience, I’m quite satisfied with both the product and the service.